APPENDIX N – COMPLAINT LOG
|
Log
Ref. |
Location |
Received
Date |
Details
of Complaint |
Investigation/Mitigation
Action |
Status |
|
Com- |
Construction site at
Eastern Portal |
22 May 2008 |
The complaint was lodged by Ms. Ng on 22 May 2008 regarding noise nuisance generated from the construction
activities at the construction site of Eastern Portal |
According to the Contractor, only one excavator and one generator were
operated for the excavation works around 8 am on 22 May 2008 at the Eastern
portal. No other construction activities were conducted. In response to the complaint, The Contractor agreed to reschedule
their current works activities, with immediate effect from 23 May 2008, that
only site preparation works without noise nuisance to the nearby residents
will be carried out from 7:00 am to 8:00 am at the Eastern Portal area. Base on the information collected and the monitoring results, the
complaint was considered not justifiable since (1) no exceedance of the noise
monitoring results was recorded in May and (2) no non-compliance or
observation on noise was recorded. |
Closed |
|
Com- |
Construction site at
Western Portal (Marine Works) |
31 May 2008 |
The complaint was lodged by one of the
local resident on 31 May
2008 regarding the noise nuisance generated from the marine works at
Western Portal. |
According to the Contractor, only two derrick barges and one tug boat
were operated for the seabed formation works around 18:00 hrs on 31 May 2008
at the Western Portal. No other construction activities were conducted. Base on the information collected and the monitoring results, the
complaint was considered not justifiable since (1) no exceedance of the noise
monitoring results was recorded in May and (2) no non-compliance or
observation on noise was recorded. |
Closed |
|
Com- |
Construction site at
Eastern Portal |
2 July 2008 |
The complaint was lodged by a resident of
The Legend on 2 July 2008 regarding noise nuisance generated from the construction
activities at the construction site of Eastern Portal |
According to the Contractor, only one generator and one drilling rig
(Jumbo) were operated for the preparation works around 7: In response to the complaint, The Contractor review his forthcoming
operations within the Eastern Portal site as previous they agreed, reschedule
their current works activities, with immediate effect from 23 May 2008, that
only site preparation works without noise nuisance to the nearby residents
will be carried out from 7:00 am to 8:00 am at the Eastern Portal area. Additional noise monitoring was conducted on 16 and 17 July 2008
during the drilling rig (Jumbo), excavator and wheel loader were operated for
drilling works. Base on the information collected and the monitoring results, the
complaint was considered not justifiable since (1) no exceedance of the noise
monitoring results was recorded in June and July 2008 and additional noise
monitoring (2) no non-compliance or observation on noise was recorded. |
Closed |
|
COM- |
Construction site at
Western Portal |
11 October 2008 |
The complaint was lodged by one of the
resident of Victoria Road, Ms Cheung on 11 October regarding about the noise
nuisance generated from the construction works at Western Portal |
According to the Contractor, excavation works and marine works
including sheet piling works were also conducted at the time of complaint at
Western Portal Additional noise monitoring was conducted on 15 October 2008, drilling
works, excavation works and marine works including sheet piling works were
also conducted. The
construction noise levels measured during the construction works were well below the construction noise
limit of 75 dB(A) The Contractor
agreed to reschedule the starting time of the construction works to
8:15am on every Saturday that without noise nuisance from the
construction works to the
nearby residents will be carried out
from 7:00 am to 8:15 am at the Western Portal area. Base on the information collected, the noise level measured at outside
Aegean Terrace during the construction works at Western Portal site were well
below the construction noise limit of 75 dB(A). Also, the Contractor has
implemented the remedial measure that reschedule the starting time of the
construction works to 8:15am on every Saturday immediately after receiving
the complaint to minimize the noise nuisance to the nearby residents. |
Closed |
|
COM- |
Construction site at
Intake TP5 |
15 October 2008 |
The complaint was lodged by Mr Choi on 15
October 2008 regarding about the noise generated from the GI works, which
starts from 8:30 hrs to 17:30 hrs next to Aigburth at May Road. |
According to the information provided by the Contractor, only rotary
type drill rigs and water pumps were operated for the GI works at the time of
complaint at Intake TP5. Additional site inspection and noise monitoring at the podium of the
Valverde at May Road were conducted on 3 Nov 2008 and 24 Oct, 5 Nov, 7 Nov
2008 respectively. The Contractor
agreed to reschedule the starting time of the construction works to
9:30am on every Saturday and 8:00 on
normal weekdays that without
noise nuisance to the nearby residents will be carried out from 7:00 am to 8:00 am at Intake TP5. Acoustic
insulating materials have been applied for enclosing water pump and rotary
type drill rigs to minimize the noise nuisance to the nearest residents. Base on the information collected, the noise level measured at the podium of
the Valverde at May Road were well below the construction noise limit of
75 dB(A) after the Contractor has implemented the remedial measure. |
Closed |
|
COM- |
Construction site at
Intake TP5 |
31 October 2008 |
The complaint was lodged by Mr Lai on 31
October 2008 regarding the black smoke is emitted and noise is generated from
the machine at the site (Intake TP5), he needed to close the windows to
prevent the black smoke from entering his flat and to attenuate the noise. |
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COM- |
Construction site at
Intake TP5 |
4 November 2008 |
The complaint
was lodged by Ms Lee on 4 November regarding the noise nuisance generated
from the construction works at Intake TP5. |
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|
COM- |
Construction site at
Western Portal |
17 November 2008 |
The complaint
was lodged by Mr Cheng on 17 November 2008 regarding dust nuisance arising
from the soil nailing works at the roadside slope of Cyberport Road. |
According to the information provided by the Contractor, soil nailing
works were conducted and some plant equipments i.e air compressor and
generator were operated at the time of complaint at Western Portal. Base on the regular air quality monitoring in November 2008 at Outside
Aegean Terrace (AQ2) and Outside The Site Office at Western Portal (AQ3), the
dust levels measured at AQ2 for 1 hour TSP and at AQ3 for 24 hour TSP were
well below the Action Level (321µg/m3 for 1 hour TSP and 156µg/m3 for 24 hour
TSP). Also, the Contractor has implemented the dust suppression measures to
prevent dust nuisance from the construction activities including soil nailing
works. |
Closed |
|
COM- |
Construction site at
Western Portal |
29 November 2008 |
The complaint
was lodged by Ms Cheung on 1 December 2008 regarding noise nuisance at
Western Portal at 08:30 hrs approx on 29 November 2008 and 00:30 on 1
December 2008. |
According to the information provided by The Contractor, no
construction works was carried out at the temporary jetty at the time of
complaint (00:30 on 1 December 2008) at Western Portal. However, base on the regular noise monitoring at Outside Aegean Terrace (NC3),
the noise level measured during the construction works at Western Portal site
were well below the construction noise limit of 75 dB(A). |
Closed |
|
COM- |
Construction site at
Western Portal |
28 December 2008 |
The complaint
was lodged by Ms Cheung on 28 December 2008 regarding the excavator was found
working within Western Portal works area on Sunday. |
The complaint was considered not justifiable as Construction Noise
Permit (CNP) – CNP No. GW-RS0827-08 has been granted from EPD for carrying
out the construction works at Hong Kong West Drainage Tunnel (Western
Portal), Cyberport Road, Cyberport, Hong Kong (DSD Contract No. DC/2007/10)
between 1 December 2008 at 1900 hours and 28 February 2009 at 2400 hours. The
powered mechanical equipment can be operated during the hours as below: a) Any day not
being a general holiday between 1900 – 2300 hours b) General
holiday (including Sundays)
between 0700 – 1900 hours |
Closed |
|
COM-2009-01-021 |
Muddy Water Discharged
into Sea at Western Portal |
21 January 2009 |
Muddy water
was observed from discharging into the sea at Western Portal Site |
Base on the information collected, the muddy water discharged into the
sea is considered due to the operations of excavation of stilling basin and
poor condition of the silt curtain. The Contractor agreed to review their current provisions to prevent
any muddy water from discharging into the sea again and close check the
condition of the silt curtain. |
Closed |
|
COM-2009-01-022(A) |
Construction site at
Western Portal |
12 January 2009 |
The complaint was lodged by Mr Chan, the
assistant of Mr CHAN Ngok pang (Southern District Councillor) about the
resident in Baguio Villa near Victoria Road, Mr Ronald Chan concerns on the
noisy activities carried out at Western Portal site. |
Base on the information collected, the noise level measured at outside
Aegean Terrace during the construction works at Western Portal site were well
below the construction noise limit of 75 dB(A). Aegean Terrace is at location
close to the major site activities compared with Baguio Vila. Also, The Contractor agreed to
reschedule their current works activities, no noisy work will be carried out
at Western Portal Site before 8:00a.m. |
Closed |
|
COM-2009-01-022(B) |
21 January 2009 |
The complaint was lodged by resident of
Aegean Terrace at Sassoon Road about the noise nuisance generated from
Western Portal Site. |
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COM-2009-01-022(C) |
21 January 2009 |
The complaint was lodged by the resident
in Baguio Villa near Victoria Road about noisy works at Western Portal Site. |
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COM-2009-02-023 |
Construction site at
Eastern Portal |
7 February 2009 |
Complaint of
Construction Noise at Early Morning (07:45hrs) at Eastern Portal Site |
Based on the information collected, the construction noise at about 07:45hrs
on 7 February 2009 was due to the checking of the backhole by the
sub-contractor. The Contractor was reminded to strengthen their site supervision and
provide sufficient site-specific environmental training for sub-contractor to
ensure that such situation would not be recurred. |
Closed |
|
COM-2009-03-025 |
Construction site at Western
Portal |
2 March 2009 4 March 2009 |
Complaint of
noise generated by midnight works and night-time lighting at Western Portal
Site |
Base on the information collected, the regular noise monitoring was conducted
during the construction works at the restricted hours. The noise measurement
results were well below the construction noise limit of 65dB(A) for the
period of 0700-2300 hrs on holiday; and 1900-2300 hrs on all other days and
baseline level during the night time. The Contractor was reminded to strengthen their site supervision and
implement necessary noise mitigation measures to minimize and avoid the
construction noise impact to the residents nearby especially during the
restricted hours. Regarding the complaint of spotlight hanging on the plant at the site
portion WP, The Contractor was reminded to implement the mitigation measures
for Visual during the construction by controlling the night-time lighting so
that the residual visual impacts can be accepted. |
Closed |
|
COM-2009-03-026 |
7 March 2009 |
Complaint of
pipe hitting noise at midnight at Western Portal Site. |
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COM- |
Construction site at Western
Portal |
7 April 2009 |
Complaint of
noise generated from the construction works conducted till 11:00pm at Western
Portal of the Hong Kong West Drainage Tunnel. |
According to the information provided by The Contractor, TBM, conveyor
belt, ventilation fan, tower crane and cherry picker were operated for the
construction works on 7 April 2009 before 11:00pm and only TBM works with conveyor belt
and ventilation fan were operated on 10 April 09 (Sunday). No operation of
derrick barge on 10 April 09. According to the photos taken on 8 April 2009, misplacement of plant
was observed at Western Portal Site. Upon advice, The Contractor immediately
moved the fan properly. Based on the information collected, the construction noise levels measured
were well below the construction noise limit of 75 dB(A) for the period of
0700-1900 hrs on normal weekdays, 65 dB(A) for the period of 0700-2300 hrs on
holiday; and 1900-2300 hrs on all other days and baseline level for the
period of 2300-0700 hrs of next day. The ground borne noise levels measured
were also well below the construction ground borne noise standards (i.e. 65 dB(A)
– Daytime (except General Holiday and Sundays) and 55 dB(A) – Daytime during
general holidays and Sunday and all days during Evening (1900 to 2300 hrs). No
exceedances of noise level have been recorded in March and April 2009. The Contractor was advised to strictly follow the conditions of the permit
to avoid any misplacement of plants in the future. Also, The Contractor
should take sufficient noise mitigation measures to minimize the
environmental impact on the nearby community as recommended in the approved
EIA report. In addition, DNJV already arranged tailors made training for the
Production Team including the senior management and foreman to explain the
conditions and requirements listed on the CNP and delegated one Engineer to
ensure all construction activities and PMEs to be used are fully complying
with CNP and legislation requirements before the commencement of the
construction activities during the restricted hour. |
Closed |
|
COM- |
10 April 2009 |
Complaint of
noise generated by TBM works at Western Portal. |
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Base on the information collected, regular noise Monitoring was
conducted during the night time to check the noise levels are complying with
the construction noise criteria. The noise levels measured at NC3 during the construction works at
night time were well below the construction noise limit. The Contractor was reminded to strengthen their site supervision by delegated
Engineer to ensure all construction activities and PMEs to be used are fully
complying with CNP and legislation requirements and implement necessary noise
mitigation measures as recommended in the Approved EIA report to minimize and
avoid the construction noise impact to the residents nearby especially during
the restricted hours. |
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COM-2009-04-030 |
Construction site at Western
Portal |
30 April 2009 |
Complaint of
Construction Noise Generated at Night at Western Portal. |
According to the site activities diaries, TBM chainage, TBM
excavation, installation of segment ring, pea gravel & mortar injection
and installation cables & pipes at gantries were the activities conducted
in the night of 30 April 2009. In accordance with the night time visit on 15 May 2009, the noise
levels at Aegean Terrace was not high but with occasionally sound of
locomotive and tower crane operations. No exceedance of noise level was recorded since the commencement of the
project works at Western Portal Site. The noise levels measured at NC3 during
the construction works were well below the construction noise limit. The Contractor will continue implementing their mitigation measures
(e.g. Instruct workers not to shout during work in the evening; no horn signal
of locomotive after 6:55 pm). |
Closed |
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COM-2009-05-031 |
4 May 2009 |
Complaint of
low frequency noise emitted from the construction site at Western Portal. |
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11 May 2009 |
Complaint of
Construction Noise nuisance generated from the Western Portal Site from day
to night. |
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COM-2009-05-032 |
Construction site at Eastern
Portal |
13 May 2009 |
The complaint
was lodged by a resident
regarding the Construction Noise Nuisance from the construction works that were
carried out from early morning till night time at Eastern Portal Site Area. |
Based on the information collected, the noise levels measured at NC1/NC The Contractor is also committed to implement sufficient noise mitigation
measures as recommended in the approved EIA report to minimize the nuisance caused
to the nearby residents especially during the restricted hours. |
Closed |
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COM-2009-06-035 |
Hong Kong West Drainage Tunnel
Construction Site at Cyberport |
3 June 2009 |
EPD received a
public complaint raised by Mr. Lee regarding the transportation and disposal
of construction wastes from Hong Kong West Drainage Tunnel Construction Site
at Cyberport on 3 June 2009. |
Base on the information collected, alternative disposal ground is
proposed by The Contractor and they have been submitted the relevant information
and sought the approval from Supervising Officer. The Contractor also maintains
the daily record with details of each disposal trip from the Site and the
disposal ground. |
Closed |
|
COM-2009-06-037 |
Construction site at Eastern
Portal |
23 June 2009 |
The few noise
complaints were lodged by a resident of The Legend and Ronsdale Garden regarding
the Construction Noise Nuisance from the construction works at Eastern Portal
Site Area since 7:00a.m and in the afternoon. |
Based on the information collected, the noise levels measured at NC1 and
NC2 during the construction works were well below the construction noise
limit or baseline level. In response to the complaints, the head of hydraulic breaker has been
wrapped with sound proof materials and movable noise barriers were provided
for rock excavation to reduce noise. The Contractor is also committed to implement sufficient noise mitigation
measures as recommended in the approved EIA report to minimize the nuisance caused
to the nearby residents. |
Closed |
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COM-2009-06-038 |
The complaint
was raised by Ms Wong of Goodwell Property Management, she wrote on behalf of
the Estate Owner Committe of Legend at Tai Hang about noise nuisance arising
from the excacvation works at Eastern Portal site portion. The Committe
requested the Contractor to provide mitigation measures to mininise the
impact. |